Box Office Manager

Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live! 

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.

About The Role

Seeking a dedicated Box Office Manager in Gold Coast, Queensland. You'll oversee daily operations, cash handling, and provide top-notch customer service on a rotating roster. Ideal candidates are adaptable, customer-focused, and excel in problem-solving within a fast-paced setting.

Requirements

As Box Office Manager, your role will include:

• General day-to-day Box Office operations including patron calls, box office sales and admin tasks.
• Be available to work on a seven-day rotating roster, working 38 hours a week, including weekend and evening work
• Assist the Client Services Team with administrative duties as required
• Provision of exceptional customer service

As a team member, you will:

• Demonstrate a customer focused attitude, being a true ambassador for our brand.
• Pursue quality and excellence in a fast paced industry.
• Demonstrate credibility as you represent the team, the business and the brand through all your interactions.
• Be adaptable, able to mold to an ever-changing environment.
• Have the proven ability to problem solve, both being able to think of, and implement innovative solutions to everyday problems.
• Be able to quickly establish rapport and develop client relationships with a variety of stakeholders.
• Have the proven ability to problem solve, being able to think of, and implement alternative solutions.
• Be a team player willing to strive to deliver exceptional results.

Other key considerations for this position

Due to the nature of this role, work is required outside of business hours and on the weekend.

Benefits

Here’s a taste of what TEG offers:  

• Complimentary event tickets 

• Birthday and volunteering leave 

• Wellbeing discounts & flu vaccinations 

• Paid parental leave & free employee support (EAP) 

• Global rewards and recognition 

• Learning, development & career pathways 

• A diverse, inclusive, and passionate team 

Equal opportunities 

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.  

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.  

*Only direct applications will be considered. No recruiters please*