Head of Project Management (m/f/x)

Your daily pitch 

Step into a leadership role where you lead a team of Project Managers driving our operational game forward — from tooling (including AI) to training and quality frameworks. You’ll ensure smooth end-to-end project delivery, aligning every initiative with our strategy while keeping stakeholders informed and performance on track.

Your focus will be on optimizing how we operate - improving efficiency, reducing costs, and elevating delivery standards across the board. As a supportive leader, you’ll guide your team’s development and champion consistent project management excellence.

You will also play a key role in influencing and coordinating with other project teams, helping to ensure Tipico stays ahead of the competition.

Your playing field: 

• Partner with the Director of Customer Operations to shape and deliver the Customer Operations tooling strategy and our Training & Quality Framework - keeping us ahead of the game.
• Lead and mentor a team of Project Managers, fostering collaboration, innovation, and continuous improvement.
• Oversee the implementation and optimization of back-office tooling, customer service platforms (including Salesforce), and automation solutions such as bots - driving efficiency and seamless service delivery.
• Guide Training & Quality Project Managers to maintain strong frameworks that support top-level performance and staff development - with a forward-looking mindset toward intelligent automation.
• Own and evolve the internal Project Management process for Customer Operations, ensuring effective governance and consistent delivery standards across all projects.
• Define and track KPIs and performance metrics to measure impact and support data-driven decisions.
• Stay closely connected to Customer Operations objectives and build strong relationships with key teams across the business - including Commercial, Compliance, Product, and Technology — ensuring we work together toward shared success.