Technical Training Program Manager - Americas

The Technical Training Program Manager will establish and lead a Technical Training Center of Excellence, creating a modern, integrated training infrastructure that ensures internal teams, partners, and customers receive the highest level of effective, structured training and resources across the Americas. 

You will be responsible for developing, delivering, and optimizing a state-of-the-art, integrated training program that provides introductory to advanced training, including certification programs, for employees, partners, and customers. This role ensures participants develop the skills and competencies necessary to achieve performance excellence in their roles and operational responsibilities.

The ideal candidate will combine strategic vision with hands-on execution, demonstrating expertise in digital learning, technical program development, and change management. They will have experience developing and coaching remote teams, driving training operations excellence, improving customer satisfaction, and implementing strategic, continuous quality improvement initiatives.

Key Responsibilities:

• Establish a Technical Training Center of Excellence to standardize and deliver structured, comprehensive training that enhances service capabilities and performance
• Develop and manage training protocols, procedures, and guidelines to ensure consistent, high-quality delivery, including troubleshooting from standard to urgent technical issues
• Own and maintain a training repository of best practices, methodologies, and tools to maximize knowledge sharing across teams
• Define, monitor, and measure team performance and productivity to drive continuous improvement
• Develop and execute a strategic training plan that addresses the needs of employees, partners, and customers
• Design and implement a multi-channel training program, including structured classes, e-learning, in-person, in-field, and certification programs. Ensure training programs meet operational requirements and support company objectives
• Identify emerging training trends and implement innovative solutions to improve efficiency, quality, and satisfaction
• Evaluate and adopt tools and technologies to enhance internal and customer training operations
• Conduct analyses to identify skill gaps and align training initiatives with business objectives
• Measure and track improvements in post-training proficiency and ongoing job performance
• Establish processes to monitor training effectiveness through feedback and assessments
• Manage assigned budget and meet financial targets
• Promote a “Safety First” culture across all operations