Service Sales Executive

The purpose of this position is to strengthen TOMRA’s relationship with customers by promoting and delivering tailored service solutions that enhance equipment performance and customer satisfaction. This position drives service-related revenue through contracts, renewals, upgrades, and other service offerings, while ensuring all activities align with TOMRA’s commercial strategy and customer experience standards.

Primary Job Functions

• Own customer relationships for all service sales activities, including contracts, renewals, and upgrades.
• Present service value propositions and negotiate with customers to achieve mutually beneficial outcomes.
• Pursue and qualify opportunities identified by Field Service Engineers (FSEs), Customer Service Coordinators (CSCs), Marketing Assistant, Area Sales Managers (ASMs), or other sources.
• Ensure proposals meet customer requirements and align with TOMRA’s regional commercial strategy.
• Oversee contract closure, ensuring high-quality documentation and long-term customer engagement
• Support ASMs in region with customer – specific service plans.
• Partner with Business Development and Service leaderships to align regional goals and service sales targets.
• Identify customer needs and recommend tailored service solutions that enhance customer satisfaction and strengthen TOMRA’s value proposition within the region.
• Identify process gaps in service sales activities and propose practical solutions.
• Contribute checking the development and launch of new service products and digital offerings.
• Support business cases for growth initiatives, including upgrade programs, contract renewals, and digital service adoption.
• Act as the escalation point for complex or critical customer cases related to service sales.
• Collaborate with Sales, Service, and Customer Support teams to ensure consistent, high-quality customer experience across all touchpoints.