Specialist – Business Processes and Training (temporary – 12 months)

In collaboration with the Head of Business Processes and Training, the Specialist will be responsible for optimizing manuals, business processes, and training within the Integrated Operations Centre (IOC). Working closely with various teams (crew scheduling, maintenance, flight dispatch, departure control, schedule management, passenger support, etc.), the person will analyze existing processes, identify concrete improvement opportunities, and adapt manuals, processes, and training to ensure effective operational coordination and regulatory compliance.

Responsibilities

• Develop a deep understanding of IOC operations.
• Create and update IOC manuals and procedures.
• Analyze, model, and optimize processes to support strategic objectives.
• Recommend innovative solutions based on industry best practices.
• Lead meetings to document current and future processes.
• Collaborate with IT teams and subject matter experts to validate technological solutions.
• Participate in writing and reviewing procedures with experts.
• Support teams in implementing changes.
• Coordinate the development and delivery of IOC training programs.
• Train, coach, and evaluate instructors to ensure consistency and compliance in training delivery.