Job Overview
- Opens all customers claims received by telephone or in writing and manage all correspondence being connected to the claims;
- Send copies of customers claims to the various suppliers and departments concerned to obtain their version of the events;
- Answer any written or verbal request, before, during or after customer’s trip, in accordance with specified deadlines established and in respect of the industry regulations and the policies and the procedures of the company;
- Analyze customer claims and investigate incident circumstances;
- Submit settlement proposals and negotiate settlements.
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