Guest Service Representative

Join Our Team as a Guest Service Representative at Tricoci University!

About Tricoci University:
Tricoci University of Beauty Culture is a distinguished institution dedicated to inspiring and educating the next generation of beauty professionals. We strive to provide students with the necessary skills and knowledge while offering exceptional service to our guests.

Position Overview:
As a Guest Service Representative, you will be the first point of contact for students and guests at Tricoci University. Your role is essential in creating a welcoming environment and ensuring that every individual receives outstanding customer service during their visits.

Key Responsibilities:

• Welcome guests and students warmly as they arrive or reach out to the university.
• Manage incoming calls and emails, responding to inquiries about programs and services.
• Schedule appointments for beauty services and ensure accurate bookings.
• Maintain thorough records of client interactions and appointments.
• Address customer concerns effectively and provide solutions promptly.
• Collaborate with staff to ensure seamless operations and a positive guest experience.
• Assist with various administrative tasks as necessary to support university functions.

Why Work With Us?

• Be part of a prestigious institution focused on beauty education and student success.
• Experience a supportive work environment that values teamwork and collaboration.
• Opportunities for personal and professional growth within the beauty industry.
• A flexible work schedule that promotes a healthy work-life balance.
• Employee discounts on beauty services and products.

Requirements

Qualifications:

• High school diploma or equivalent; further studies in customer service or hospitality are a plus.
• Previous experience in customer service or a similar role is preferred.
• Excellent communication skills and the ability to engage with a diverse clientele.
• Strong organizational skills with the ability to handle multiple tasks efficiently.
• Proficiency in Microsoft Office Suite; knowledge of CRM software is advantageous.
• A positive and friendly demeanor with a commitment to delivering exceptional customer service.
• Availability to work flexible hours, including evenings and weekends as needed.

Benefits

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.  

Job Description may be written with the assistance AI