Application Maintenance / Production Support Engineer

Job Title: Application Maintenance / Production Support Engineer

Experience: 3–5 Years
Location: Malaysia
Industry: Banking (Mandatory)

Role Overview

We are hiring an experienced Application Maintenance / Production Support Engineer to manage and support mission-critical banking applications. The ideal candidate must have strong expertise in L2 support, server environments, databases, and scripting, with the flexibility to work in shift-based operations.

Key Responsibilities

• Provide L2 production support for banking applications, ensuring timely resolution of incidents, service requests, and system issues.
• Monitor application performance, logs, server health, and batch processes to ensure seamless operations.
• Troubleshoot issues related to Jboss or WebLogic application servers, Webservers, and Java-based application environments.
• Support applications hosted on Unix/Linux platforms by performing log analysis, process checks, deployments, and environment validations.
• Execute and optimize SQL queries for Oracle, MSSQL, or MySQL databases.
• Develop and enhance Shell scripts for automation, monitoring, and operational activities.
• Coordinate with development, infrastructure, and vendor teams for issue resolution and enhancements.
• Ensure adherence to SLA, compliance, and operational controls required within banking environments.
• Prepare root cause analysis (RCA) documents and maintain production support documentation.
• Participate in shift rotations, including night shifts and weekend on-call support as required.

Requirements

Required Skills & Qualifications

• 3–5 years of hands-on experience in Application Maintenance / Production Support roles.
• Expertise in Jboss or WebLogic, Webservers, and Java application support.
• Strong knowledge of Oracle / MSSQL / MySQL databases and ability to write/execute SQL queries.
• Proficiency in Shell scripting and working on Unix/Linux operating systems.
• Mandatory:
• Strong experience working in L2 support
• Willingness to work in shifts
• Experience supporting applications hosted on Webservers and Java servers
• Mandatory: Banking domain experience.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work under pressure and manage high-severity incidents.