Director of Global Account Management

We are seeking a Director of Major & Global Account Management to build and lead a world-class account management organization. This is a senior leadership role responsible for developing our largest enterprise accounts into long-term, strategic partnerships.

You will inherit a set of high-potential enterprise accounts currently managed by a strong but early-stage team. Your mission: build the strategy, playbook, and team needed to transform these relationships into multi-million dollar, multi-plant, multi-region programs.

Key Responsibilities

Strategic Leadership:

• Define and execute a global account strategy to grow our largest customers into strategic, multi-million dollar accounts. Including ‘’walking the line ‘’ / Plant visits / Account planning and other key initiatives
• Build a repeatable and scalable Major/Global Account Management Playbook aligned with corporate strategy.

Team Development:

• Assess, coach, and elevate the current enterprise sales/account management team.
• Build and operate the enterprise playbook. Lead from the front to showcase how this can scale and become standardized across the group.
• Attract, develop, and retain top talent.
• Establish best-in-class account planning, governance, and management practices aligned with Vention’s performance process..

Customer Engagement:

• Serve as executive sponsor for top accounts, building C-level relationships and driving trust-based partnerships.
• Orchestrate multi-stakeholder engagement across engineering, operations, procurement, and executive teams.
• Ensure deep alignment between our solutions and the customer’s manufacturing transformation strategy.

Revenue Growth:

• Drive significant expansion revenue through cross-sell, upsell, and global footprint expansion.
• Partner with Product, Marketing, and Customer Success to align solutions with customer roadmaps and maximize value delivered.
• Establish metrics and rigor around forecast accuracy, account growth targets, and customer health.

Operating Rhythm:

• Establish and lead a disciplined operating cadence across weekly pipeline reviews, monthly forecast calls, and quarterly business reviews.
• Drive measurable growth in expansion revenue, retention, and margin performance across major accounts.
• Ensure 100% of strategic accounts have active plans, executive sponsors, and multi-level engagement.
• Track KPIs including quota attainment, pipeline coverage, win rate, discount control, and NDR
• Partner cross-functionally to ensure seamless delivery and alignment with customer objectives.

Cross-Functional Execution:

• Collaborate closely with Marketing, Customer Success, Product, Application Engineering, Solutions Architects and Operations to deliver seamless enterprise experiences.
• Influence internal key stakeholders in areas such as product roadmap and specific marketing initiatives
• Drive strategic account reviews, QBRs, and executive alignment cadences.
• Lead expansions, and strategic negotiations with deal desk and legal teams.

Travel

• Expect to travel up to 50% of the time