Job Overview
- Ensure that company requirements of equipment/ items are process in most cost effective and economical and timely manner within the framework of defined company polices
- Work towards generating maintenance contracts and support all organization activities towards this direction.
- Conduct regular random checks on service operations on the Workshop floor to check for compliance on all stages of the service cycle and provide on the spot feedback
- Provide on cycle –feedback on expired warranties or about to expire warranty of equipment and highlight the same to direct manager
- Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to his superior if required.
- Reports any change or any non- compliance of products specification or safety issues or operational progress whenever occurred or whenever requested.
- Carry out trouble shooting and rectify workshop problems.
- Arranging the required manpower to complete the job.
- Analyzes deficiencies in equipment and supervises necessary repairs
- To plan & schedule technicians, material and equipment efficiently and within set time frames.
- To maintain effective lines of communication between the implementation and execution functions.
- Ensure prompt repairs by responding to breakdown calls
- To maintain and enforce a safe working environment
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