Technical Analyst

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight. 

From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.

As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.

About the role:

The Technical Analyst, Supply Operations, APAC is responsible for providing technical support for Vistar’s marketplace offering across APAC and will be based in Sydney. This is a role that requires strong organisational skills to ensure Vistar’s partners get the most out of Vistar’s products and services. The technical analyst provides a great customer support experience while also sharing product feedback and reporting issues to internal teams.

What you’ll do:

• Become an expert in Vistar’s products and services

• Act as first line of support for debugging issues and provide technical support to clients and internal team members

• Own all platform support enquiries that come through via Zendesk and keep within agreed SLAs in response times and escalate to engineering as required

• Support enquiries include, but not limited to:

  • Platform questions

  • Troubleshooting issues from media owners, DSPs and campaigns

  • Ad hoc enquiries

• Identify and implement improvements to processes and documentation

• Communicate client feedback, product usage, and software issues to relevant teams such as Product and Engineering

What experience we’re looking for:

• 3-5 years of technical support experience

• Basic understanding of web technologies

• Experience supporting software products

• Bachelor’s degree in computer science or related field

• Programmatic advertising operations experience is a plus

Who you are:

• Highly skilled in problem solving and troubleshooting

• Excellent communication and time management skills, and ability to multi-task across multiple projects and stakeholders

• Thrive in fast-paced, collaborative environments

• Positive attitude and passionate about their work

• Self-driven and able to work independently

If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.