HR Systems and Operations Specialist

Reporting to the Manager, Total Rewards and HR Operations, the HR Systems and Operations Specialist plays a key role in liaising and specializing in HR administrative functions as well as HR systems operations and projects. This position requires strong communication skills, organizations skills and critical thinking to support a variation of departmental operational tasks. Success in this role depends on being highly organized, detail-oriented and capable of handling confidential information with discretion to ensure smooth and efficient department operations.

Accountabilities:

• Support the HR systems function, including oversight and administration of all Human Resources software applications including system implementations, upgrades, end-user training, compliance and continuous improvement initiatives
• Provide basic system administration support for end users, including password resets, account creation and user access management
• Administer routine HRIS updates in alignment with payroll processing timelines to ensure accurate and timely data synchronization
• Maintain organizational structure and reporting relationships within the HRIS
• Troubleshoot and resolve integration issues between the HRIS and downstream applications to minimize disruptions and ensure data consistency across platforms
• Develop, document, and maintain HRIS business process workflows to drive efficiency and ensure compliance
• Prepare standard and ad hoc reporting requests, working with the customer to understand the reporting requirements
• Generate compliance reports in alignment with collective agreements and organizational standards
• Identify and address data integrity issues through reporting and analysis
• Provide guidance to the HR front office to ensure a professional and welcoming experience for HR inquiries via phone and email, delivering accurate and timely resolutions
• Ensure proper execution of administrative processes that the team provides (i.e. employment letters, employee information updates)
• Oversee the process for maintaining employee records (paper and electronic), ensuring accuracy and data integrity
• Conduct regular audits of employee files to verify completeness, accuracy and compliance with internal policies
• Provide project coordination and support for HR initiatives, including the development and implementation of the HR systems roadmap in preparation for a new HRIS
• Contribute to continuous improvement projects that inform human resources strategies and reporting demands
• Other duties as assigned