Centralized Intake Coordinator - Mental Health Central Intake

The Centralized Intake Coordinator reviews and triages all referrals to the Mental Health team at Osler, providing timely and appropriate access to care. The position will coordinate referrals to the mental health therapists at all sites and conduct standardized assessments. This role collaborates with referral sources, members of the Mental Health interdisciplinary team to ensure timely consultation by the appropriate service within the program.

Accountabilities:

• Review and triages all referrals to the appropriate mental health therapists for treatment based on the level of care required
• Determine status of referral – discharge, refer to psychiatry regular or urgent, refer to psychiatry and group, refer to group only and provide patient with community resources/supports
• Book the patient into the group through MSM (including virtual groups) at Peel Memorial Centre for Integrated Health and Wellness, Brampton Civic Hospital, Etobicoke General Hospital and Queen Square Family Health Team
• Respond to family physicians calling the SCOPE line; navigate, direct call to appropriate service
• Liaise/consult with referral source as needed to help patients and families navigate through the mental health and addiction services
• Ensure patient needs are met, manage wait list and maintain communication with referral source
• Redirect the patient to community supports/community psychiatry via a faxed letter to the referral source (in situations where there is a request for new psychiatrist or ADHD/ADD assessment and treatment)
• Liaise/consult with colleagues in the various mental health programs as needed; answer enquiries
• Participate in program planning and development; participate in quality improvement and program evaluation initiatives
• Provide guidance and directions to patients and families on how to access in-house programs and available community supports
• Perform other duties and responsibilities as assigned by management