PUN - REF86540E_2025204794 - Accounts Receivable (Billing)- Senior Associate

Key Responsibilities

Create Debit/Credit Memos in Zuora and maintain account accuracy.

Oversee daily billing operations for multiple product lines, ensuring timely, complete, and accurate invoicing

Maintain & update complex billing workbooks to align with evolving business needs Address and resolve escalations in Salesforce from external clients and internal teams, providing expert solutions to complex billing issues.

Lead the creation and updating of subscriptions in Zuora, ensuring compliance with customer agreements and billing policies.

Drive reconciliation and validation processes, identifying discrepancies and implementing corrective actions.

Support operational projects to enhance accuracy and efficiency, including process automation and system enhancements.

Provide high-level support and guidance to both internal stakeholders and external clients regarding billing inquiries.

Continuously evaluate all billing processes for potential automation or transition to offshore BPO vendors.

Preferred SkillsFamiliarity with B2B billing and subscription management.

Ability to manage multiple priorities in a fast-paced environment.

Proficient in Salesforce, Zuora, Tableau Cloud, and CARP for financial operations and reporting.