Jr Salesforce Admin

About the opportunity

You’ll join the Salesforce team within the Global Technology team — the team that provides expertise and support to our various business verticals. More specifically, you will play an important role in leveraging Salesforce to enable these business verticals to support our customers and achieve business KPIs.

Reporting into the Manager of Applications - Engineering, you'll play a key role in driving business efficiency by leveraging Salesforce products. Your responsibilities will include gathering user requirements and feedback, managing the incident queue, and supporting platform enhancements. As our team places strong emphasis on user experience, you’ll be responsible for handling support tickets, delivering user training, and developing solutions that prioritise satisfaction and usability.

Some other responsibilities include: 

• Triaging support tickets submitted by users, completing them or escalating to senior admins 
• Fulfilling business as usual type requests like user creation, permission and queue assignment or data management 
• Identifying and gathering requirements from users and stakeholders with help from Revenue Operations Business Analysts 
• Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports, sharing rules 
• Documentation of training materials 
• Testing deployments before they are released 

This is a fully remote role, available to candidates who are based in the UK and have full legal working rights to work in the UK.