GTM AI & Systems Analyst

As the GTM AI & Systems Analyst you will work cross-functionally to understand the existing GTM processes, in order to help identify opportunities for improvement. By taking a multifaceted approach, you will help design and implement new and scalable approaches to how we do business in order to future-proof our GTM tech stack. By utilizing both standard automation tools as well as AI-driven and creative solutions, this role will have a tremendous impact throughout the organization. This role will also work to create both technical and end user documentation in order to drive enablement across the relevant teams.

What You’ll Do:

• Generate deep understanding of existing GTM processes, identifying inefficiencies and opportunities for automation, continuously evaluating what the "best tool for the job" is

• Design, implement, and maintain standard automations across CRM- and connected system to reduce manual work while ensuring data integrity and reliability

• Explore, prototype, and operationalize AI-driven applications (e.g., Copilot Studio solutions, conversation intelligence, data enrichment, automated outreach) that can scale commercial impact

• Define, implement and track success metrics for automation

• Serve as a bridge between GTM Operations, the Business Applications and Data teams, ensuring commercial needs are translated into scalable and secure system deployments

• Document processes from a technical and end-user perspective

• Drive enablement across teams to ensure adoption of the built solutions

• Continuously monitor automation performance and optimize for scalability, ensuring 24/7 uptime

• Support day-to-day troubleshooting, process documentation, and enablement, ensuring adoption and stable operation

• Build the foundation for a future-proof GTM tech stack that enables scale, accuracy, and efficiency as we grow

What You’ll Bring:

• 1-3 years of experience (full time or from relevant internships)

• Knowledge of Microsoft Tech Stack is a plus (Dynamics365, Power Automate, Copilot Studio, PowerBI, etc.)

• Knowledge of CRM system is a plus (Dynamics365 Sales, Salesforce, HubSpot)

• Flexibility on working hours due to US collaboration requirement (mainly east-, and on rare occasions west-coast)

• Ability to break down complex processes for themselves and others

• Curiosity & problem-solving skills

• Sense of ownership & initiative

• Clear and concise communication

• Attention to detail

• Business (/commercial) acumen

The benefits!

Full Flexibility: Work where and when you do your best! Morning person or night owl? Home office or office vibes? You decide.

Pension & Health: We’ve got you covered—literally. Enjoy a robust pension plan that includes life insurance, and coverage if life throws a curveball like loss of work capacity or serious illness. Plus, our health insurance takes care of hospital stays, surgeries, physical therapy—you name it. Peace of mind, sorted.

Laptop & Company Phone: Stay connected with a Laptop & iPhone on us. Work or personal use? Your call. Need a subscription? We’ve got that too.

Lunch & Snacks: Fuel up with our lunch programme, including tasty meals, snacks, and drinks. Your taste buds will thank you.

Time Off: Take the breaks you deserve. Vacation, sick days, parental leave—we make it easy to step away when you need to recharge.

About us

Zensai is a growing global company creating the Human Success Platform—an AI-powered suite built natively into Microsoft 365 that helps people Learn, Engage, and Perform. We're here to support meaningful, measurable growth for individuals and businesses alike.