Service Coordinator
Job Overview
Role Overview
The Service Coordinator is responsible for delivering a seamless client experience by combining client servicing, account coordination, and inside sales responsibilities. This role supports the full client lifecycle, from initial engagement and qualification through post-sale service and account growth. The Service Coordinator plays a key role in driving revenue through proactive sales efforts while ensuring high levels of client satisfaction and retention.
Key Responsibilities
1. Client Servicing & Account Coordination
Act as a primary point of contact for assigned clients, managing inquiries and service requests
Coordinate with internal teams to ensure timely and accurate delivery of services
Support onboarding of new clients and ensure a smooth transition post-sale
Maintain regular communication with clients to ensure satisfaction and retention
Proactively identify, escalate, and help resolve client concerns
2. Inside Sales & Business Development (ISS Function)
Conduct outbound and inbound sales activities, including prospecting, lead follow-ups, and nurturing
Qualify leads and identify client needs through discovery calls and communication
Present services and recommend tailored solutions based on client requirements
Assist in preparing proposals and support the sales process through to closing
Identify and drive upsell and cross-sell opportunities within existing accounts
Maintain and actively manage a sales pipeline to support revenue targets
3. Pipeline, CRM & Reporting
Maintain accurate and up-to-date records of client interactions, opportunities, and service requests in CRM
Track sales activities, pipeline progress, and service-related metrics
Provide regular updates on account status, opportunities, and performance
4. Collaboration & Process Improvement
Work closely with Sales, Customer Success, and Operations teams to ensure aligned execution
Contribute to improving sales processes, service workflows, and client experience
Provide feedback on client needs, market trends, and service enhancements
Qualifications & Experience
Bachelor’s degree in Business, Marketing, or a related field (preferred)
2–5 years of experience in inside sales, account management, customer service, or a similar role
Proven experience in both sales and client servicing responsibilities is highly preferred
Skills & Competencies
Strong communication and relationship-building skills
Customer-focused with a proactive, service-oriented mindset
Results-driven with sales and negotiation capabilities
Strong organizational and multitasking skills
Problem-solving and conflict resolution abilities
Ability to manage both sales targets and service expectations
Proficiency in CRM systems and Microsoft Office or Google Workspace