Surveillance Team Leader
Job Overview
David Kennedy Recruitment is working with a leading tech company who is looking to recruit a Surveillance Team Leader to join their team in Ras-Al Khaimah, UAE.
Position: Surveillance Team Leader
Location: Ras-Al Khaimah, UAE
Work model: On-site, 100%
Employment type: Employment contract
Benefits: Base salary.
About the role:
This role serves as a key communication bridge between Surveillance Operators, Game Integrity, and Risk & Fraud functions, driving best practices and compliance. The ideal candidate combines strong technical expertise, proven leadership within iGaming, and the ability to thrive in a fast-paced, 24/7 environment.
DUTIES AND RESPONSIBILITIES:
Oversee daily Surveillance operations, ensuring effective monitoring and timely resolution of incidents.
Analyze and validate reported incidents, escalating when required and supporting evaluations or disciplinary actions.
Monitor online and physical environments to identify suspicious, irregular, or non-compliant activities.
Coordinate task allocation, manage live escalations, and support decision-making in critical cases.
Maintain accurate logs and detailed reports to support incident tracking, performance reviews, and operational transparency.
Oversee testing and performance validation of surveillance systems in collaboration with QA and development teams.
Mentor, train, and support Surveillance Operators, ensuring alignment with procedures and professional development.
Contribute to performance evaluations and monthly bonus reviews by validating task completion and sanctions.
REQUIREMENTS:
Fluent in English with strong proficiency in both written and spoken communication
Additional language skills, strong presentation abilities, and conflict-resolution skills are a plus.
4–5 years of experience in Surveillance or Risk/Fraud within the iGaming industry, including at least 2 years in a leadership or supervisory role.
Strong technical knowledge of surveillance systems, video monitoring tools, and fraud detection methods.
Proven analytical skills with experience identifying irregularities in online gaming or live roulette environments.
Proficiency in Microsoft Office 365, particularly Excel, Teams, and Word.
Excellent written and verbal communication skills in English, with experience producing structured reports.
Ability to work shifts, including weekends and holidays, within a 24/7 operational environment.
University degree in a relevant field.
Familiarity with advanced surveillance software, data analysis tools such as Tableau or SQL, and performance KPIs is considered an advantage.
BENEFITS:
Competitive salary package
Career development and continuous technical training
Collaborative international work environment
And many more!