Customer Service Team Lead (12-Month Fixed-Term Contract)
Job Overview
We are looking for a proactive and customer-focused Customer Service Team Lead to join a growing technical support operation on a 12-month fixed-term contract.
This role combines customer service coordination, technical support, service planning, and team leadership responsibilities. You will act as the first point of contact for customers while coordinating field technicians, ensuring service quality, and driving continuous improvement initiatives. The ideal candidate is highly organized, technically minded, and comfortable operating in a fast-paced environment where customer uptime and satisfaction are top priorities.
Responsibilities
Serve as the first point of contact for customer inquiries via phone and email
Provide first-line technical support and troubleshoot customer issues remotely
Coordinate and schedule field service technicians when on-site intervention is required
Manage service planning activities to ensure efficient technician deployment and customer support coverage
Monitor equipment telemetry and proactively coordinate preventative maintenance activities
Organize and manage maintenance projects for key customer accounts
Support service operations during scheduled weekend rotations
Ensure high levels of customer satisfaction and service quality
Track service activities and maintain accurate documentation and reporting
Collaborate with internal teams to resolve customer issues efficiently
Identify opportunities to improve processes, service delivery, and operational efficiency
Support team coordination and contribute to a positive and collaborative work environment
Requirements
Minimum 2 years of experience in customer service, technical support, service coordination, or a related role
Previous experience leading, mentoring, or coordinating teams is highly desirable
Strong customer service mindset with a focus on customer satisfaction and uptime
Technically minded with the ability to understand and troubleshoot technical issues
Excellent planning, scheduling, and organizational skills
Strong problem-solving abilities and the capacity to remain calm under pressure
Ability to prioritize tasks and maintain a broad operational overview
Proactive, accountable, and solution-oriented approach
Strong communication and interpersonal skills
Comfortable working independently and as part of a team
Fluent Dutch and good English communication skills, both written and spoken
Availability to participate in weekend support rotations
Benefits
12-month fixed-term contract with a leading international organization
Opportunity to combine customer service, technical support, and team leadership responsibilities
Dynamic and collaborative working environment
Exposure to advanced technical products and service operations
Professional development and growth opportunities
Weekend availability compensation
International workplace with supportive colleagues and ongoing training
High-impact role with direct influence on customer satisfaction and operational performance