IT Administrator (Rejlers India)
Job Overview
Rejlers International Engineering Solutions is a trusted provider of high-quality engineering and project services. We have been present in Abu Dhabi, UAE, for over 15 years.
Operating from our regional headquarters in Abu Dhabi City and with an own office in Navi Mumbai, India, we support a wide range of operations across the region. Specializing in the Oil & Gas, Refining, Petrochemical, Chemical, and Renewable Energy industries, as well as Industrial Infrastructure such as Buildings and Structures, Power Distribution, and Telecommunications, we serve clients throughout the UAE and the Arabian Gulf.
Our strong track record in Industrial Digitization and AI solutions reflects our commitment to innovation and excellence. With a parent company boasting more than 80 years of engineering expertise, we are proud to bring Nordic engineering heritage to the region blending cutting-edge technology with a longstanding tradition of quality and reliability.
We are now looking for IT Admin.
Reports To
The IT Admin reports to IT Lead.
Key Roles and Responsibilities
1. Service Desk & End-User Support
Provide first-line IT support to RIN users.
Log, track, and resolve incidents and service requests via the approved Service Desk system.
Support end users on:
o Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
o Installation and Configuration of Windows desktops and laptops
o Printers, scanners, and peripherals
o VPN & remote access.
• Escalate unresolved or complex issues to RAD IT or external vendors in accordance with escalation procedures.
• Adhere to defined SLAs, priorities, and support processes.
2. Device & IT Asset Management
• Prepare, configure, and deploy end-user devices (laptops, peripherals).
• Maintain accurate IT asset records, including device ownership and lifecycle status.
• Coordinate repairs, replacements, and warranty claims with vendors.
• Ensure devices comply with approved configurations and security standards.
• Support users with access, login issues, and basic usage guidance.
• Coordinate with RAD IT or vendors for advanced technical issues.
3. Infrastructure & Operations Support
• Perform basic operational checks on network connectivity and remote access.
• Assist RAD IT during planned maintenance, rollouts, or migrations.
• Promptly escalate infrastructure incidents impacting users or operations.
4. Onboarding & Offboarding Coordination
• Coordinate IT onboarding for new joiners, including device readiness and access provisioning.
• Support offboarding activities, ensuring timely access revocation and device recovery.
• Maintain onboarding and offboarding checklists and records.
5. Documentation, Compliance & Audit Support
• Follow RIN and RAD IT policies, SOPs, and security guidelines.
• Maintain basic operational documentation and user support guides.
• Support internal or external audits by providing access records, asset logs, and ticket evidence.
6. Support to Digital Transformation Initiatives (ERP implementation & Infrastructure Renewal).
Preferred Skills & Requirements
Education & Experience
• Diploma or Bachelor’s degree in IT, Computer Science, or related field
• 3–5 years’ experience in IT support or service desk roles
Technical Skills
• Windows Server and Client OS administration
• Microsoft 365 user and license management
• Active Directory / Entra ID
• Knowledgeable in networking concepts (LAN, Wi-Fi, VPN, Firewall)
• Experience with ITSM / ticketing tools
Soft Skills
• Strong customer service orientation
• Clear communication with technical and non-technical users
• Ability to work across multiple teams and priorities
• Organized, detail-oriented, and process-driven
Our work is guided by our vision: Home of the learning minds. We believe in continuous learning and development. We want to succeed both as individuals and as a company through a common goal: success through continuous learning.
Do you want to join us?
Please apply at once as we proceed with suitable candidates as soon as possible. Submit your application, CV, and salary expectation latest by 28 February 2026.