Operations Manager

We are looking for a proactive, autonomous, and detail-driven Operations Manager to lead the daily operations of a premium fitness & wellness facility. This is a hands-on, multi-faceted role combining strategic operations oversight with people management, process optimisation and front-line sales support. You will partner closely with senior leadership to ensure exceptional day-to-day performance and drive the business forward.

The Basics:

● Salary: £40- £50k (depending on experience)

● Hours: 40 hours/week (minimum)

● Location: Chelsea

● Reporting to: The Founder 

You’ll step into a role with genuine autonomy and ownership, giving you the freedom to shape operations, influence strategy and make a real impact on the business’s future. As the company grows, so will your opportunities, with clear potential to progress into regional or senior leadership. You’ll also benefit from ongoing professional development through access to industry-leading training and resources, all within a dynamic, fast-paced and collaborative team environment that champions excellence and innovation. 

Alongside a competitive base salary and performance-related incentives, you’ll enjoy full access to the studio’s premium fitness and wellness facilities as part of a highly rewarding overall package.

Key Responsibilities:

Site Operations and Strategy:

• Own the end-to-end operations of the facility: front of house, gym floor, treatment rooms, changing rooms, café, etc.
• Design, implement, and continuously refine workflows, systems, and Standard Operating Procedures (SOPs) to enhance efficiency and readiness for expansion.
• Manage rota planning for front-of-house, cleaning and support teams to ensure proper coverage and accountability.
• Conduct regular audits to maintain the highest standards of cleanliness, maintenance and brand presentation.
• Oversee relationships with suppliers and contractors (cleaning, maintenance, café, etc.), ensuring quality, consistency and cost effectiveness.
• Ensure all compliance, health & safety and facilities management requirements are met proactively.
• Support refurbishment projects, equipment upgrades and other capital improvements to keep the studio evolving.

Team Leadership and Culture:

• Lead and motivate the front-of-house and operational teams, fostering a high-performance, accountable and collaborative culture.
• Drive recruitment, onboarding, training, and performance development to build a self-sufficient, high-performing workforce.
• Provide coaching and mentorship to team members, supporting their growth and ensuring exceptional customer service.

Sales and Commercial Support:

• Actively contribute to sales through studio tours, follow-ups, and consultative conversations with prospective and existing members.
• Train the front-of-house team in soft-selling and upselling techniques (memberships, treatments, café services).
• Monitor and report on key performance indicators (KPIs): leads, conversions, retention, revenue, etc.; provide analysis and insights to senior leadership.
• Support local partnerships, outreach, and events to amplify the studio’s presence and attract new clients.

Customer Experience and Brand Standards:

• Be a visible and energising presence on the floor: building rapport, solving issues in real time and elevating the member journey.
• Uphold a premium, welcoming atmosphere that aligns with the studio’s wellness and high-performance ethos.
• Collaborate with marketing and events teams to deliver community-building experiences, activations and challenges.
• Champion feedback: proactively gather member input and implement improvements to maintain a responsive, member-centric environment.

The Person:

Experience and Qualifications:

• Minimum of 3 years’ experience in an operational role, ideally in fitness, hospitality, or leisure.
• Strong IT skills, including experience with financial reporting tools, CRM systems, and social media platforms.
• Passion for health, fitness, and wellness, with the ability to translate that passion into action and strategy.
• First Aid qualification is preferred but not essential.

Skills and Attributes:

• Financial acumen: Skilled in P&L management, budgeting, forecasting and financial analysis.
• Strategic thinker: Able to design and implement strategies that align with the long-term business vision.
• Operational excellence: Deep understanding of operations, compliance and service delivery in a high-standard environment.
• Leadership: Proven record in building, leading, and inspiring teams; fostering a culture of accountability and growth.
• Sales & marketing chops: Track record of driving revenue through creative sales and marketing initiatives.
• Entrepreneurial mindset: Solution-oriented, creative, and agile; comfortable in a fast-paced, evolving business.
• Communication: Excellent interpersonal skills and the ability to engage with stakeholders at all levels.
• Customer-first: A genuine commitment to delivering outstanding customer/member experiences and continuously improving them.

Your recruiter for this role is Izzy Roberts, Senior Recruiter at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.