Service Designer Senior Expert (Digital Services)

About Justera Group
Justera Group AB is a leading Swedish IT consulting firm with great experience specializing in building high-performing technology teams and delivering end-to-end IT solutions. Led by dynamic female executives, Justera Group focuses on helping businesses harness the power of digital technologies to continuously evolve in today’s rapidly changing economy. The company has deep expertise in IT consultancy, software development, and recruitment services, providing clients with purpose-driven, well-trained consultants who consistently deliver efficient and effective results. Justera Group manages the entire talent lifecycle, from hiring to ongoing management, ensuring the right fit for each project on time and within budget. With their strong commitment to quality, collaboration, and client success, Justera Group is a trusted partner for technology innovation across Sweden.

About the Role:

We are seeking an experienced and visionary Service Designer – Senior Expert to join a forward-thinking Digital Services organization. In this role, you will be instrumental in shaping and elevating end-to-end service experiences across a diverse portfolio of digital products and customer touchpoints.

Working within a highly collaborative Customer Experience function, you will help transform deep customer insights into seamless, intuitive, and value-driven service offerings. You will act as a key connector between user needs, business objectives, and organizational capabilities—driving consistency, innovation, and long-term value creation.

Key Responsibilities:

• Lead End-to-End Service Design

  • Own and drive the design of holistic customer journeys across the full service lifecycle

  • Create, visualize, and maintain service blueprints and experience maps

  • Ensure consistent and premium user experiences across channels and touchpoints

• Translate Insights into Impact

  • Turn customer and user research into actionable design strategies

  • Identify experience gaps, opportunities, and areas for improvement

  • Align stakeholders around a shared understanding of the customer experience

• Drive Cross-Functional Collaboration

  • Work closely with product owners, developers, designers, and business stakeholders

  • Facilitate workshops, co-creation sessions, and design sprints

  • Support both new service development and continuous improvement initiatives

• Champion Lean & Iterative Design

  • Lead the design process from discovery to validation

  • Prototype and test concepts early and iteratively

  • Simplify complex systems into clear, actionable service designs

• Strengthen Design Culture

  • Mentor and coach junior designers and team members

  • Promote best practices in service design and customer experience

  • Contribute to building a strong, insight-driven and collaborative design organization

• Support Business & Organizational Growth

  • Contribute to business development and strategic initiatives

  • Help plan and lead projects with a strong value-driven mindset

  • Facilitate change management and drive adoption of new ways of working

Requirements:

• Experience

  • 12+ years of experience in Service Design, preferably within digital services

  • Proven track record in both B2C and B2B environments

• Core Competencies

  • Strong systems thinking and holistic design approach

  • Deep expertise in service design methods, tools, and frameworks

  • Experience with customer journey mapping, service blueprinting, and research synthesis

• Strategic Mindset

  • Solid understanding of business design, strategy, and value creation

  • Ability to connect design decisions with business outcomes

• Collaboration & Communication

  • Excellent stakeholder management and facilitation skills

  • Strong storytelling and presentation abilities, including senior leadership engagement

  • Experience working in large, complex, and cross-functional organizations

• Ways of Working

  • Comfortable in agile, iterative, and fast-paced environments

  • Curious, proactive, and open to experimentation and innovation

What We Offer:

• A dynamic and innovative workplace driving advancements in cutting-edge robotic technologies

• The opportunity to collaborate with talented cross-functional teams on meaningful and impactful projects

• Competitive compensation and comprehensive benefits package

• A supportive culture that fosters continuous learning, growth, and professional development

• Flexible hybrid working model for an optimal work-life balance

• 25 days of annual leave to recharge and relax

• An annual wellness allowance of 3,500 SEK to support your health and wellbeing