Customer Service Representative (German)
Job Overview
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Customer Service Representative to join their team in Porto.
Position: Customer Service Representative
Location: Porto, Portugal
Work model: on-site
Employment type: fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Respond to customer inquiries via phone, email, and chat channels
Assist customers with booking, modifying, and cancelling business travel arrangements
Resolve customer issues and complaints efficiently, escalating complex cases when required
Provide accurate information regarding travel services, destinations, booking policies, and platform functionality
Maintain and update customer records within CRM systems
Collaborate with internal teams to ensure a seamless customer experience
Collect customer feedback and report insights to support service improvements
Ensure high levels of customer satisfaction while meeting quality and productivity targets.
REQUIREMENTS:
Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
Minimum 2 years of customer service experience, preferably within the travel industry
Excellent verbal and written communication skills
Strong problem-solving and customer service abilities
Ability to work in a fast-paced, customer-focused environment
Adaptability and flexibility to changing business needs
Good computer literacy and ability to work with CRM systems
Experience in business travel, travel management, tourism, hospitality, or related sectors
Experience handling bookings, reservations, or travel-related customer inquiries
Familiarity with travel booking platforms or travel management systems.
OFFER:
Opportunity to work with a leading global travel & tourism brand
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts
And many more!