Scrum Master
Job Overview
About Zinkworks
Zinkworks partners with leading Telecommunications and Financial Services organizations to modernize legacy systems, migrate mission-critical platforms to the cloud, and engineer AI-driven automation. From OSS transformation to rApp development and network intelligence, our teams simplify complexity and turn it into competitive advantage. Based in Ireland and operating across the EU, UK, and US, Zinkworks combines deep domain expertise with delivery excellence to help clients modernize faster and operate smarter.
The Role
As a Scrum Master, you will support the delivery of a flagship Agentic AI transformation programme for a major UK Telecommunications provider. Working from our Innovation Hub in Athlone, you will enable high-performing, cross-functional teams delivering AI agents, automation platforms, and cloud-native services.
This role requires a hands-on, pragmatic Scrum Master who understands modern software engineering and can operate effectively in a technically complex, regulated environment. You will focus on flow, delivery predictability, and continuous improvement rather than process for process’ sake.
Key Responsibilities
Agile Facilitation: Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives, ensuring they deliver real value.
Flow & Delivery: Monitor delivery flow, sprint health, and throughput, helping teams remove impediments and improve predictability.
Impediment Removal: Actively identify and remove blockers across people, process, and technology, escalating when necessary.
Team Coaching: Coach teams on Agile and Scrum principles while adapting practices pragmatically to fit a complex technical environment.
Stakeholder Collaboration: Work closely with Product Owners, Engineering Managers, and Project Managers to align priorities and delivery plans.
Dependency Management: Help manage dependencies across teams, platforms, and external stakeholders.
Metrics & Transparency: Track and communicate delivery metrics such as velocity, cycle time, and sprint health to support data-driven improvement.
Continuous Improvement: Drive retrospectives and improvement actions that enhance team effectiveness, quality, and delivery outcomes.
Must-Have Skills
Proven experience working as a Scrum Master or Agile Delivery Lead in software engineering teams.
Strong understanding of Agile, Scrum, and Kanban practices, with the ability to apply them pragmatically.
Experience working with technically complex systems, such as cloud platforms, distributed systems, or data-intensive solutions.
Strong facilitation and coaching skills across cross-functional teams.
Ability to work effectively with engineers, architects, and technical stakeholders.
Experience using Agile tooling such as Jira and Confluence.
Strong communication and stakeholder management skills.
A delivery-focused mindset with an emphasis on outcomes over ceremony.
Nice-to-Have Skills
Experience working in telecom environments or large-scale infrastructure programmes.
Familiarity with AI, automation, or cloud-native platforms.
Experience operating within SAFe or hybrid Agile delivery models.
Exposure to DevOps, CI/CD pipelines, or SRE practices.
Inclusion & Diversity at Zinkworks
At Zinkworks, we are deeply committed to fostering a culture of diversity, inclusion, and belonging. We believe that our strength lies in the unique backgrounds, perspectives, and experiences of our team members. By embracing an inclusive environment, we empower innovation and collaboration across all levels of our organisation. Based in Ireland, we are proud to support and engage with our local communities through meaningful initiatives that promote equity and opportunity. Our commitment extends beyond the workplace, as we actively contribute to creating a more inclusive and connected society for all.