Customer Service and Sales Coordinator

Zotefoams plc is a world leader in cellular material technology, with facilities in Croydon, UK; Kentucky and Oklahoma, USA; Brzeg, Poland; and Jiangsu Province, China (T-FIT).

We produce lightweight foams for a wide range of markets including sports and leisure, aviation, automotive, and healthcare. Zotefoams also owns and licenses patented technology and supplies advanced insulation systems.

The Company is on a strong growth trajectory, with significant revenue and profitability increases in recent years and ambitious plans for the future.

About the Role:

We are seeking a proactive and detail-driven Customer Service and Sales Coordinator – T-FIT to support the continued growth of our high-performance insulation product range based in Walton, Kentucky.

T-FIT is an engineered foam insulation solution designed for cleanroom, pharmaceutical, and high-purity environments, forming a key part of Zotefoams’ innovative global portfolio.

This role is central to the customer journey, acting as the key point of contact for customers across North America. You will ensure orders are processed accurately, enquiries are handled efficiently, and delivery expectations are consistently met. Working closely with Sales, Operations, and Supply Chain teams, you will play a vital role in delivering an outstanding customer experience while supporting commercial growth.

Role Responsibilities:

Customer Service and Order Management

• Act as the primary point of contact for customers across the T-FIT product range

• Process sales orders accurately and efficiently

• Manage enquiries relating to pricing, lead times, order status, and delivery schedules

• Proactively communicate updates and resolve issues quickly

• Escalate complex queries where required to ensure customer satisfaction

Sales Coordination

• Provide day-to-day support to the T-FIT sales team

• Prepare quotations, order confirmations, and supporting documentation

• Maintain accurate customer, pricing, and order data within internal systems

• Coordinate shipping and customer collection schedules

Internal Collaboration

• Work closely with Operations, Planning, and Supply Chain teams to align demand with production capability

• Support forecasting and demand planning through clear communication

• Ensure internal teams remain aligned on priorities and commitments

Reporting & Continuous Improvement

• Maintain accurate records and support reporting on order flow and service performance

• Identify opportunities to improve processes and enhance customer satisfaction

• Support continuous improvement initiatives across the customer journey

Team Contribution

• Collaborate with the local team to achieve regional sales targets

• Provide flexible support during peak business periods

• Contribute to a positive, professional, and customer-focused environment

What you'll need:

• Previous experience in customer service, sales support, sales administration, or order processing

• Experience working in a fast-paced, customer-focused environment

• Experience collaborating with cross-functional teams such as Sales, Operations, or Supply Chain

• Experience using CRM or ERP systems is advantageous

• Strong Microsoft Office skills, particularly Excel and Outlook

• Excellent attention to detail with a high level of accuracy
  

What were looking for?

• A driven and organised individual who thrives in a fast-moving environment

• Strong communicator with a professional and confident manner

• Customer-focused with a proactive, solutions-led mindset

• Able to manage multiple priorities and meet deadlines

• Resilient, adaptable, and calm under pressure

• Team player with a positive attitude and strong work ethic

• Motivated to make an impact and contribute to business success
  

Why Join Us?

At Zotefoams, we believe in fostering a supportive and innovative environment where everybody can thrive. By joining us, you will be part of a dynamic team that values collaboration, continuous improvement, and opportunities for professional growth and development.

Our Values

Courage - The courage to take bold action to ensure that we succeed in tackling our challenges and opportunities.

Impact – Dedicated to making a significant and positive impact in everything we do.

Respect - Cultivate a respectful and inclusive environment where everyone is valued and collaboration is encouraged.

Zotefoams is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees