Operations Planner – Viking Travel Care
Job Overview
Operations Planner is responsible for calculating, scheduling and optimizing the day-to-day activities and resources to ensure production goals and efficiency targets for Viking Travel Care’s 24/7 operations.
The responsibility particularly includes long-term planning, but also execution of short-term changes in the shifts, e.g. due to illness, holidays and other.
Depending on the qualifications of the candidate, the role might be combined to include data analysis and/or Learning & Development tasks.
About the company
Viking Travel Care assists travelers and expatriates worldwide on behalf of travel insurance companies. We coordinate assistance for Nordic travelers, and with the help of our global network of medical providers and partners, we assist 24/7 365 in everything from minor travel-related incidents to complex medical emergencies/.
Viking Travel Care is part of the Viking Assistance Group, a leading Nordic player in roadside assistance, vehicle-related services and assistance. Viking has offices in Oslo, Stockholm, Copenhagen, Helsinki, Torrevieja and Fuengirola in Spain.
Responsibilities
Workload analysis: Assess staffing need per hour, Identify and optimize staffing plans, suggest improvements. Report on current and future staffing situation and need.
Scheduling: Prepare, register, and update the plans when needed. Communicate regarding the schedules with the staff.
Performance optimization: Analyzing operations and processes to identify and resolve bottlenecks, improving efficiency and reducing costs.
Additional tasks: Additional analysis and administrative tasks, e.g. related to planning, staffing, efficiency, emergency preparedness and similar. Additional projects and tasks when needed.
Qualifications
Relevant higher education, e.g. in economics/administration or similar.
Analytical and structured mindset.
A team player with good collaboration skills.
Service-minded and proactive.
Fluent written and spoken in English, preferably also in Spanish.
Nordic language is not a requirement, but would be a plus.
Additional merits
Experience as a workforce manager or shift planner, preferably from a larger company with seasonal fluctuations.
Good knowledge of relevant applicable legislation or readiness to acquire such competence.
Experienced user of IT systems and digital tools, particularly with planning tools.
Employment type
Fulltime, office hours Monday to Friday.
Workplace
One of our offices in Spain, Torrevieja or Fuengirola.
We offer
• A competitive salary
• An interesting position in a Nordic company located in Spain
• A dynamic working environment, where always a lot is happening
• Social common activities
• Relocation package option if you move to Spain from abroad
Start date
To be agreed
Deadline
Please apply before 23.02.2026.