Troubleshooting Specialist
Job Overview
The Role:
You will support drivers and depots remotely via video calls, guiding them through troubleshooting steps to resolve device issues without requiring a site visit.
Key Responsibilities:
Conduct video troubleshooting sessions / sometimes multiple sites per day
Guide users through resets, cable checks, and device setup
Use Teams, potentially Intercom, for live support
Start early, around 6am Europe time, to align with depot activity
Log all interactions and outcomes clearly
Identify trends and recurring issues
Provide daily summaries and insights to the team
Requirements:
Fluent in relevant European languages + strong English
Clear communicator, able to guide non-technical users
Highly organised with strong documentation skills
Comfortable working in a fast-paced, high-volume environment
Calm under pressure, structured in approach