Application Support Specialist (Tech Support)

Job Description:

• Troubleshoot and resolve technical issues related to hardware, software, and networking
• Install and configure hardware and software applications
• Monitor and maintain Cartrack application and systems to ensure their smooth functioning
• Collaborate with Global teams to implement and maintain IT projects
• Document technical procedures, user manuals, and FAQs
• Provide technical support for any IT related matters or issue
• Train users on the use of Cartrack applications and hardware
• Continuously update technical knowledge and skills

Requirements:

• Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline
• Minimum of 3 years' experience
• Understanding of Telematics is a plus!
• Proficient in written and spoken English to handle customer queries
• Must have a pleasant personality with high levels of motivation and enthusiasm
• Ability to work independently and as part of a team
• Willingness to work outside regular business hours as required