Senior Account Manager — Ventures

About the role

This role is part of the 11:FS Ventures Commercial team, with responsibility for growing key client relationships. Building on our position as a trusted partner and understanding where we can help them to address their most important challenges, this role is critical to hitting our business objectives and ensuring we deliver the best outcomes for our clients.

As part of the Ventures Commercial team, you will be responsible for maintaining strong client relationships, ensuring the best possible experience for our clients, and shaping and managing a pipeline of new opportunities from our portfolio of existing client accounts. You will also be responsible for building new relationships within these accounts.

Understanding clients’ strategic goals and objectives, as well as their pain points, and working with our delivery experts to create clear account plans and scope bespoke projects to address these will be a core part of the Senior Account Manager role. To be successful in this role, you will need to be obsessed with understanding and solving client problems.

Delivering a standout client experience at the project scoping stage is critical to ensuring successful outcomes in delivery. A core part of the role of the Senior Account Manager will be to coordinate all of the moving parts at this stage, setting projects up for success by aligning expectations between the client and 11:FS delivery teams.

Building lasting client relationships based on value and trust is what we’re about, understanding and empathising with client challenges to become that long-term trusted partner. You will need to be able to engage effectively with senior client stakeholders and have a good understanding of delivery across Strategy, Research, Product and Design.

Key Responsibilities

• Contributing towards the 11:FS Ventures consulting revenue target
• Generating new qualified leads across our portfolio of key client accounts
• Building deep relationships and growing client accounts
• Understanding client pain points, taking briefs and creating bespoke proposals
• Refining and agreeing project scope and drafting statements of work
• Working with internal stakeholders to coordinate project setup and planning
• Aligning expectations across client and delivery stakeholders
• Building your understanding of what we do, how we do it and why we’re different
• Building strong working relationships across the team to support in your role

Skills/Experience

Must have

• You have a proven track record of consistently hitting revenue targets
• You are experienced in generating qualified new leads across client accounts
• You build rapport easily and can build and maintain relationships with clients
• You can demonstrate past performance in growing client accounts
• You can manage a group of stakeholders towards a shared outcome
• You can take a client brief and turn it into a compelling proposal
• You can refine proposals based on feedback and draft clear statements of work
• You have experience of delivering digital transformation within financial services
• You have a passion for fintech and delivering the future of digital financial services