Customer Advisor (German)
Job Overview
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor for their office in Athens, Greece.
Position: Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Handle customer inquiries via email, phone, live chat, and messaging platforms
Provide professional technical support to restaurant partners using the company's hospitality platform
Deliver excellent customer service while acting as a brand ambassador
Resolve customer issues efficiently and accurately, identifying customer needs quickly
Escalate complex technical or billing issues to the appropriate internal teams
Maintain accurate customer records and case documentation
Ensure high-quality service while meeting productivity and performance targets
Support restaurants with platform-related questions and operational requests.
REQUIREMENTS:
Native or fluent German (C1+) with excellent written and spoken communication skills
English B2 minimum
Previous experience in customer service, hospitality, or customer relations
Strong customer-focused mindset with excellent communication skills
Excellent written communication for email support
Strong active listening and problem-solving skills
Good computer literacy
Ability to manage multiple tasks and prioritise effectively
Ability to work efficiently in a fast-paced environment
Understanding of handling sensitive customer data
High level of empathy, particularly in time-sensitive hospitality situations.
BENEFITS:
Access to corporate gym facilities
Daily performance allowances based on office or hybrid presence
Performance-based bonuses and additional incentive programs
Structured onboarding and training support
And many others!!!