Ticketing Specialist

Connect with us to connect the world.

Travelier group is a dynamic travel-tech company transforming the way people experience ground and sea transportation. Our innovative digital platforms simplify complex local markets, empowering travellers to effortlessly book ferries, buses, and trains worldwide.

12Go, being a part of  Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.

We are looking for a detail-oriented and proactive Ticketing Specialist, who will be responsible for ensuring smooth and accurate ticketing operations while maintaining a high standard of customer service. This role involves close coordination with operators, internal teams, and customers to manage bookings, resolve issues, and support efficient service delivery.

Providing trips for customers in almost 100 countries around the world, the Supply team represents more than 10 nationalities - if you're seeking a multicultural workplace and an exciting career, welcome aboard!

Requirements

• Strong organizational skills with attention to detail.
• Clear written and verbal communication skills.
• Proactive problem-solving approach.
• Experience with ticketing systems (e.g., Amadeus, OTA platforms) is a plus.
• Basic financial skills to manage daily reports.
• Able to identify and report system issues.
• Comfortable working cross-functionally in a fast-paced environment.
• Fluent in English; other languages are a bonus.
• Eager to learn and improve processes.

Responsibilities:

• Booking Management: Maintain and update booking confirmation checklists to ensure timely processing.
• Seat Monitoring: Track seat availability and complete ticket purchases efficiently.
• Support Handling: Resolve issues such as fully booked routes by offering alternatives to customers.
• Ticket Amendments: Process changes based on customer requests to maintain satisfaction.

• Problem Resolution: Identify and address issues that may cause financial loss.
• Technical Reporting: Report bugs or technical issues to internal teams for timely resolution.
• Operator Coordination: Communicate with operators on booking and service-related matters.
• Expense Reporting: Manage and submit daily expenditure reports to Finance.
• Process Improvement: Flag recurring issues and suggest practical solutions.
• Learning Mindset: Show curiosity and a proactive attitude toward system and workflow improvements.

Benefits

• Engaging work on a product that enables millions of travelers to book their trips daily;
• Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms);
• Internal growth and internal mobility opportunities;
• Competitive annual leave, sick leave, and public holidays;
• Annual company offsite in Thailand.