Central Ops Manager (E-Bike / Mobility sector) - Berlin
Job Overview
Workster is looking for an experienced and proactive Central Ops Manager to join a fast-growing e-bike and micromobility operator in Berlin. This on-site role is ideal for someone with strong operational leadership experience in shared mobility, fleet management, or logistics who thrives in a dynamic, user-focused environment. Join a diverse team and help scale safe, reliable, and sustainable mobility services across the city.
Your Role in Central Operations (E-Bike / Mobility)
Lead and coordinate daily central operations for the Berlin fleet, ensuring high availability, safety, and reliability of e-bikes and other micromobility vehicles.
Manage and optimise processes across battery swaps, charging hubs, maintenance, repairs, vehicle redistribution, and depot workflows.
Supervise and develop operational staff and field teams (mechanics, chargers, logistics partners), fostering a culture of safety, quality, and continuous improvement.
Monitor operational KPIs (availability, uptime, incident rates, turnaround times, cost per ride) and deliver data-driven improvements to meet growth targets and SLA commitments.
Collaborate with dispatch, customer support, product and engineering teams to prioritise fixes, improve usability, and resolve service incidents quickly.
Coordinate with external partners and vendors (repair shops, logistics providers, charging network operators) to ensure service level adherence and cost-effective operations.
Own inventory management for spare parts, tools and consumables, and implement robust stock control to minimise downtime.
Develop and maintain health & safety protocols, incident reporting and compliance documentation in line with local regulations.
Plan and execute operational projects such as fleet scale-ups, seasonal demand planning, and pilot deployments of new vehicle types or features.
Prepare regular operational reports for senior management and contribute to strategic planning and budgeting processes.
Your Qualifications for Central Ops Management
3–6 years of operations, logistics, or fleet management experience, ideally within shared mobility, micromobility, e-mobility, delivery fleets, or urban logistics.
Proven people management experience, with the ability to lead distributed field teams and external contractors effectively.
Strong analytical skills and comfort working with operational metrics and dashboards (Excel, Google Sheets, BI tools).
Hands-on knowledge of vehicle maintenance processes, battery handling and safety practices; technical understanding of e-bike systems is a plus.
Excellent organisational skills with a track record of process design, optimisation and project delivery in fast-paced environments.
Effective communicator in English; German proficiency preferred but not mandatory.
Valid driving licence and willingness to be on-site in Berlin with occasional out-of-hours availability for incidents or deployments.
Customer-focused mindset with strong problem-solving skills and a pragmatic, results-oriented approach.
The Offer: Why Join Our Mobility Team?
Permanent, full-time role based in Berlin with a competitive salary and benefits package.
Opportunity to shape operations at a scaling e-bike/micromobility operator and influence product and service direction.
Performance-related bonus and benefits including mobility allowance, pension contribution and public transport support.
Training and professional development to grow into senior operational or regional leadership roles.
Inclusive, diverse workplace and collaborative team culture committed to sustainability and urban innovation.
Modern office and depot facilities in Berlin and the tools required to succeed in a hands-on operational role.
How to Apply for the Central Ops Manager (E-Bike / Mobility) – Berlin
If you are ready to lead operations for an ambitious mobility service and help deliver reliable, sustainable transport across Berlin, apply now. Please submit your CV in English and a brief cover letter outlining your relevant experience and motivation for this role.