Administrator - Crovan Court
Part TimeJob Overview
Crovan Court Nursing & Residential Home are looking for two Administrators to join the team on a part-time basis, to be responsible for ensuring that residents, guests and all visitors to the Home are treated courteously and efficiently at all times.
The Administrators must maintain confidentiality about all issues discussed in the office regarding residents, the Home and staff, and must never discuss any of the issues outside of the Home.
The Administrators must maintain confidentiality about all issues discussed in the office regarding residents, the Home and staff, and must never discuss any of the issues outside of the Home.
Key Responsibilities
General Responsibilities;-
- To meet and greet all visitors to the Care Home and ensure that visitors sign into the Home and wear the correct PPE as required.
- Book appointments for visitors with residents and staff at the Home.
- Keeping room diary for appointments.
- Deal with telephone enquiries in a professional and helpful manner.
- Assist with general administrative tasks.
- Filing, photocopying and scanning where necessary.
- Ensure reception area is tidy and presentable, with all necessary stationary material (e.g. pens, forms and brochures).
- Assisting with the sorting of incoming/outgoing post.
Skills, Knowledge and Expertise
Skills, Experience and Qualifications;-
- Some knowledge working on reception would be desirable
- Customer service experience would be desirable
- Computer literate
- Good communication skills (both written and verbal)
- Good organisational and administrative skills
- Able to follow instructions and procedures
- Able to work in a team but use own initiative
- Ability to remain calm under pressure
Personal Characteristics;-
- Caring and kind
- Cheerful and friendly
- Flexible and reliable
- Integrity