Assistance Coordinators - Expat Team

Viking Travel Care is looking for dedicated Assistance Coordinators for our Expat Team

Viking Travel Care is expanding and we are now looking for motivated Assistance Coordinators to join our Expat Team, supporting international customers across the world.

Our Expat Team handles insurance cases for customers who are living and working abroad (expats). These clients often require more continuous and complex support than traditional travel insurance cases, including medical follow-ups, coordination with healthcare providers, and ongoing case management.

We are looking for candidates with experience from travel assistance, insurance, healthcare, or customer service, who are motivated to work in an international and dynamic environment.

About the Role

As an Assistance Coordinator in the Expat Team, you will often be the first point of contact for customers who need help while living abroad.

Your responsibilities will include:

• Handling incoming calls and emails from insured expat customers

• Assessing cases and providing guidance based on insurance coverage

• Coordinating medical assistance, including referrals to doctors, clinics, or hospitals

• Managing ongoing cases that may require follow-up over time

• Booking travel arrangements when relevant

• Collaborating with insurance companies, healthcare providers, and international partners

• Ensuring a high level of customer service and support in complex situations

Our alarm center operates 24/7, and you will work in a rotation including day, evening, and weekend shifts.

Who Are Our Customers?

Our customers are expatriates—individuals and families living and working abroad, often for extended periods. They rely on us not only in emergencies, but also for ongoing support, guidance, and coordination within unfamiliar healthcare systems.

Who Are You?

In this role, different educational and professional backgrounds can be relevant. Your motivation, mindset, and ability to handle people and situations are just as important as your experience.

We see it as an advantage if you have experience within:

• Travel insurance assistance / alarm centres

• Insurance

• Healthcare sector

• Customer service / call centres

• Working with international clients

Qualifications

• Minimum requirement: Fluent in English (written and spoken)

• Additional languages are a strong advantage – preferably a Scandinavian language, but not a requirement

• Strong communication skills, both written and verbal

• Good IT skills and ability to quickly adapt to new systems

Personal Profile

• You enjoy helping people in challenging situations

• You are structured and maintain high quality in your work

• You thrive in a fast-paced and sometimes unpredictable environment

• You are a strong communicator and team player, but also work well independently

• You are flexible, solution-oriented, and eager to learn

Employment Conditions

• Start date: As soon as possible

• Location: Torrevieja or Fuengirola, Spain

• Working hours: Shift work including day, evening, and weekend shifts

Interested?

If you would like to be part of an international team and contribute to supporting expats around the world, we would love to hear from you.

For questions, please contact:
Cristina Blanco, Operations Manager
Tel.: +34 661 614 179
Email: [email protected]