Customer Support Agent – Borås
Job Overview
Customer Support Agent – Borås
We are looking for a proactive and service-minded Customer Support Agent to join our team in Borås. In this role, you will support both the Swedish and Danish markets and handle a variety of back-office tasks.
About the Role
As a Customer Support Agent, you will handle incoming inquiries from Swedish customers via phone and email, as well as email-based customer support for the Danish market using AI translation to ensure accurate language handling.
You’ll also manage a set of back-office and administrative tasks that help keep our customer operations running smoothly. This is a varied role with shifting priorities - perfect for someone who enjoys communication, problem-solving, and structured work.
Key Responsibilities
- Provide customer support for the Swedish market via phone and email.
- Handle customer support for the Danish market via email (with translation tools).
- Perform relevant back-office and administrative tasks for both markets.
- Ensure efficient, high-quality handling of customer inquiries.
- Collaborate with internal teams and external partners when needed.
Qualifications & Experience
- Strong communication skills and confident speaking with customers over the phone.
- Fluent in Swedish (spoken and written).
- Comfortable managing shifting priorities and fluctuations in workload.
- Service-minded, solution-oriented, and adaptable.
- Previous experience in customer support or administrative work is an advantage but not required.
What We Offer
- Fixed salary.
- Newly renovated workspaces in our Borås office.
- An international, supportive, and collaborative environment.
- Opportunities to work with multiple markets and develop your skills.