Scaled Customer Success Manager
Job Overview
Join us to shape the future!
Teamtailor is a global Employer Branding and ATS SaaS platform used by over 12,000 companies, 200,000 users, and available in 90 countries worldwide. 🌍
Working at Teamtailor means being part of a dynamic, fast-paced tech company that values impact and responsibility. Our workplace fosters an environment where everyone can contribute meaningfully to the growth of the company. 🎉🥳
Building a diverse team with a wide range of experiences, skills, and backgrounds has always been central to Teamtailor’s mission, and it remains a strength today. We welcome all individuals who share our vision and are committed to contributing to our collective success. Join us in helping companies and people communicate in more meaningful ways to make life-changing decisions together.👫
That's why we're expanding our Customer Success department and looking for a
Scaled CSM to drive the commercial success and long-term happiness of our customers in the Small & Medium Business Segment. You will create positive and engaging experiences that empower users, helping them discover the full potential of our platform. Your focus is on building scalable solutions while maintaining a personal touch, keeping interactions close and meaningful, and ensuring every customer journey is both fun and successful! ✨
Your key responsibilities will be to:
Renewal Management: Oversee the renewal process and address inquiries about contracts and invoices to ensure customer satisfaction and retention. 💰
Customer Segmentation & Communication: Segment SMB customers and implement scalable communication strategies using digital tools for a personalized touch. 📊💬
Escalation & Solution Management: Proactively address challenges, working closely with internal teams to ensure smooth and seamless customer experiences.🤝
Customer Meetings & Strategy: Conduct meetings on key topics like renewals and feedback, ensuring smooth transitions between teams for cohesive management. 📅
Communication & Support: Partner with the Digital Success Manager to create engaging content and adjust strategies based on customer trends. 🎨📈
What You’ll Enjoy:
Responsibility for your own customer base 💼
Exciting development opportunities and career growth 🚀
Working with a top product in the market 🏆
Fixed salary with commission benefits 💰
A vibrant multicultural team 🌍
Annual company trip to a surprise destination 😎
A work culture that encourages freedom with responsibility.
Is this You?
Experience in SaaS, HR, recruiting, or project management 💼
Strong communication, adaptability, and problem-solving skills 🔍
Fluent in English and Swedish (other languages are a plus) 🗣️
Up for some post-work fun with your colleagues? Fantastic! We're all about themed after-hours hangouts! 🪩
If you’re passionate about driving customer success and want to join a dynamic team, we’d love to hear from you! 🎉