IT Change Manager
Job Overview
ABOUT US
At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.
We serves as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.
Our culture is grounded in four core values: Agility, Ownership, Resilience, and a Sense of Fun. We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.
Join us and be part of a global, collaborative team where trust and innovation drive everything we do.
ABOUT THE ROLE
As the IT Change Manager you will be responsible for managing the life cycle and coordination of all system changes across CIDs program portfolio. Their primary objective is to enable beneficial changes to be made, with minimum disruption to the systems and facilitate Continuous Service Improvement.
Main missions:
Manage all aspects of the end to end Change Management process.
Roll out system change management to all CID programs, working closely with the Program Managers and the PMO.
Support stakeholders involved in system changes such as requestors, CABs, PMs and customers with implementing effective change management across all programs.
Monitor compliance to the change management policies and procedures.
Supporting internal/external audits.
Ensure all attributes of changes are considered, release notes, test reports, deployment, rollback, risk mitigation, documentation updates etc.
Verify that the team is able to support the new service and the client is prepared and able to use it.
Conduct impact analyses, assess change readiness, resource requirements, schedule of change, and identify key stakeholders. Assess action plans to address the human side of change both internal and external.
Document the change methodology, procedures and checklists incorporating updates through continuous improvement and feedback loops.
Monitor the success rate and downtime of changes, look for trends, both positive and negative to feed into continuous service improvement.
Ensure deployments do not impact on the availabity of critical systems, minimizing downtime for all deployments into the Live environment.
Take ownership of the change registers, and audit for the collection of associated evidence and approvals throughout the Change life cycle.
Ensure any feedback made during the Customer Acceptance Testing is captured and acted upon as part of CSI.
Chairing technical meetings and presenting to a varied stakeholder group.
Maintains standards at all times.
Be held accountable for timely communication of status or critical decisions needed from accountable executives - proactively identify options/recommendations
Identify, quantify, prioritize, and manage change risks; develop and manage risk mitigation plans; and escalate to project board for contingency plan execution as necessary
Participate in the Core Team reporting on work packages.
Train stakeholders (internal, customer, and 3rd parties) on the change management process.
Work closely with the Release, Control and Validation teams, the operational support and analysis teams, dev teams and the core teams.
Support planning, scheduling and controlling the movement of releases to test and live environments. Ensure the client and Partners & Suppliers are aware of Operational Changes/Releases and on hand to support as required.
Create, participate in, manage, and deliver Root Cause Analysis and associated reports when changes do not go to plan or changes are rolled back, and put in place mechanisms and processes to prevent repeat.
Participate in Business Continuity planning, Disaster Recovery planning, testing and recovery operations when either scenario is invoked.
Other duties may be assigned as required.
ABOUT YOU
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Higher level education in software engineering or computer science, or have equivalent experience (background in IT, and previous experience in a Change Manager role)
Education and/or Experience
Requires a minimum of 4 to 7 years’ experience of formal change control, release and deployment in controlled environments.
Experience working internationally.
ITIL foundation.
Must be able to demonstrate experience leading change management activities, ideally in multi-site, multi-client and multiple environments.
Language Skills
Ability to effectively communicate in the English language, both verbally and in writing.
Ability to read and interpret technical journals, specifications, international technical standards, etc.
Computer Skills
Proficient in Microsoft Office applications, such as Word, Excel, PowerPoint, etc.
An aptitude for IT and an up-to-date knowledge of common applications and systems
Experience in at least one ITSM tool such as Remedy, ServiceNow, Salesforce etc.with ITSM tools
Expectations
Ability to challenge technical experts in a reasoned and logical manner to explore all possible solutions.
Ability to engage with Internal team members for end to end change management fulfillment.
Excellent customer facing skills.
Experience of working with 3rd party suppliers.
Ability to influence and motivate others, mobilise teams and lead through setting a strong example and being able to give clarity of direction and purpose.
Hard-working, goal oriented and with a high level of energy and enthusiasm; able to operate efficiently, effectively and professionally within a fast paced, dynamic and results driven business environment.
Effective at determining a course of action, breaking it down into smaller steps and planning and resourcing accordingly. Able to plan and forecast based on business priorities.
Exceptional interpersonal and stakeholder management skills and the ability to communicate with authority both verbally and in writing at all levels of the business and across different cultures.
Ability to tailor communication appropriately to the requirement of diverse audiences, acting as a bridge between teams, both technical and non-technical.
Ability to listen and understand information and to interpret stakeholder and customer needs.
Have the ability to quickly grasp the technological architecture that underpins the products and service.
Excellent problem solving and critical thinking skills with the ability to analyse complex situations; responsible and accountable for own decision making.
Work Environment
Employee works primarily in an office environment, within a well ventilated area, and is exposed to moderate noise levels.
Work Requirements
Compliance to all relevant customer and HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, Environmental systems, and laws.
Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
Must be legally eligible to work in the Malta, the UK or the USA.
TOPPAN is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.