Bartender

Key Responsibilities

•       Responsible to Assistant Bar Manager.
•       Responsible for Barman/ Barmaid & Host/ Hostess
•       Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotel's dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
•        A courteous, professional, and efficient service is provided at all times.
•        All duties and tasks are performed as per the tasks required at the outlet.
•        Be knowledgeable of all services and products offered by the hotel.
•        Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
•        Have the knowledge and understanding to explain and perform up-selling all items offered by the department assigned as well as offering alternatives.
•        Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.
•        Ensure that the place of work and surrounding area is kept clean and organized at all times.
•        Successfully perform opening and closing procedures established for the assigned outlet
•        Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
•        Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest.
•        Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
•        Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

Skills, Knowledge and Expertise

• Minimum of 1 to 2 years experience in a similar position.
• Preferably in an international, luxury five-star hotel.
• English - excellent communication skills.