Customer Service Representative (Croatian)
Job Overview
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Croatian speaking Customer Service Representative to join their team in Athens.
Position: Customer Service Representative
Location: Remote, Greece
Work model: Remote
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Respond promptly and professionally to incoming customer inquiries through various communication channels.
- Research and identify effective solutions to resolve customer issues or concerns
- Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management.
- Provide accurate and complete information using appropriate tools, systems, and procedures.
- Maintain a high standard of customer service and contribute to a positive customer or partner experience.
- Collaborate with internal teams to ensure seamless communication and issue resolution.
REQUIREMENTS:
- Fluent/native in Croatian with strong proficiency in both written and spoken communication. As well as good proficiency in English.
- High school diploma or equivalent qualification.
- Minimum of 6 months experience in customer service, hospitality, retail, or a related field.
- Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively.
- Proficiency with computers and customer service tools.
- Reliable high-speed internet connection and a quiet workspace (for remote work)
- Eligibility to work in Greece.
BENEFITS:
- Competitive compensation package, including a base salary
- Comprehensive benefits package based on role
- Supportive and accessible leadership committed to employee development
- Inclusive and community-focused work environment that values giving back
- Opportunities for career advancement and continuous learning
- And many others!