IT Support Analyst (APAC)
Job Overview
As part of the global leader Bain & Company, Proxima is an award-winning management consultancy specialising in procurement and supply chain. With vibrant offices in London, Leeds, Cardiff, Düsseldorf, Chicago, Singapore, Hong Kong, Kuala Lumpur, Sydney, Melbourne, Brisbane and Perth, we are currently hiring for an experienced IT Support Analyst to be part of our global IT team.
Description:
The IT Support Analyst (APAC) will be responsible for handling requests and providing operational first and second line IT technical support to all end-users in the region, resolving incidents wherever possible at first point of contact within the agreed operational framework of policies and processes whilst providing excellent customer service.
Responsibilities:
Be the go-to IT expert across APAC, delivering first-line and onsite support on hardware, software, and Microsoft 365 issues (Outlook, OneDrive, SharePoint, Teams)
Partner with the Global IT Team to keep technology running seamlessly across Proxima’s APAC offices, while independently managing relationships with third-party service providers
Own the ticketing process end-to-end—recording, troubleshooting, documenting, and closing issues in line with Proxima’s IT standards
Take charge of the hardware lifecycle in the region and lead the rollout of global IT initiatives in the region
Drive smooth onboarding experiences by setting up user accounts, managing passwords, and delivering IT inductions
Champion IT security by training colleagues on policies, best practices, and proactive approaches to safeguarding data
Skills and Experience:
Degree or equivalent experience in IT, Computer Science, or related field
At least 5 years of hands-on IT support experience in a regional role, independently resolving technical issues end-to-end
Strong expertise in Microsoft 365 (Outlook, OneDrive, SharePoint, Teams)
Skilled in Azure, Intune, Autopilot, Group Policy, and Windows OS administration
Solid understanding of IT security, data protection, and compliance
Competent in supporting Android and iOS mobile devices
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are advantageous
Why Join Proxima?
Our culture is collaborative, inclusive, and growth focused. We offer:
An opportunity to take on a key role in driving IT operations across APAC, contributing to the success of a global organisation
Flexible, dynamic working environment
Commitment to corporate social responsibility and well-being
The chance to innovate and make a significant impact in a fast-paced global setting