Support Agent
Job Overview
Zing Coach is the world’s first AI Fitness Personal Trainer, revolutionising the way people approach health and wellness. Four years ago, we set out to replace traditional PT sessions with smart, personalised, motivating guidance powered by AI. We’re not just another app – we’re a movement, on a mission to help everyone reach their full physical and mental potential.
We are currently looking for a Support Agent to join our team! If you’re passionate about delivering exceptional customer experiences, skilled at resolving issues, and eager to make a difference, this role is perfect for you.
Responsibilities
Actively handle customer inquiries and issues via Zendesk and social media channels (e.g., Facebook, Instagram)
Identify bugs and glitches reported by customers and effectively communicate them to the tech team
Contribute to the creation and improvement of internal and external documentation
We expect that you have
At least 1 year of experience in Customer Support
1+ years of experience with Zendesk (or similar tools like Intercom, Freshdesk, etc)
Fluent English (at least B2 level)
A technically oriented mindset with strong attention to detail
Empathetic and customer-centric approach to problem-solving
Creative mindset with a proactive attitude toward finding solutions
A willingness to grow and develop professionally within the role
Why working at Zing is awesome
Be part of the fastest-growing fitness and lifestyle startup
Help shape the internal engine of one of the most exciting AI consumer product
Excellent work environment: the company is small enough to be person-oriented
Remote-friendly environment with the option to collaborate in-person
Come be a part of something extraordinary at Zing AI Coach – where innovation meets inspiration, and every day brings new opportunities for growth and impact. Join us and help us create an exceptional user experience for Zing Coach!