Crew Welfare Coordinator - CSSI
Fixed Term ContractJob Overview
Princess sails the world connecting guests to what matters most – their loved ones, destinations and each other. We proudly deliver memorable cruise vacations to millions of guests each year, visiting all seven continents and hundreds of ports of call.
As a worldwide leader in premium cruising, Princess now offers the MedallionClass™ experience, an even more personalized vacation. Our smart ships feature everything from TrulyTouchless™ embarkation to on-demand delivery of drinks, food and more that makes cruising effortless and supports the wellbeing of our guests and teammates.
Our Princess team lives by our Shared Purpose and Core Values of Respect, Protect and Connect. We seek out people who want to share their passion for travel, work with the latest technology and join a friendly, diverse team to serve our guests and show them the world. We understand our responsibility to safeguard our teammates, our guests and our oceans, and our highest priority is to operate in a safe and socially responsible way every day.
Join our team and enjoy an adventurous career with great incentives, unlimited growth and worldwide travel opportunities. As a Crew Welfare Coordinator you will assist the Crew Manager in ensuring the designated job duties are always completed correctly and promptly according to our company standards, policies and procedures.
As a worldwide leader in premium cruising, Princess now offers the MedallionClass™ experience, an even more personalized vacation. Our smart ships feature everything from TrulyTouchless™ embarkation to on-demand delivery of drinks, food and more that makes cruising effortless and supports the wellbeing of our guests and teammates.
Our Princess team lives by our Shared Purpose and Core Values of Respect, Protect and Connect. We seek out people who want to share their passion for travel, work with the latest technology and join a friendly, diverse team to serve our guests and show them the world. We understand our responsibility to safeguard our teammates, our guests and our oceans, and our highest priority is to operate in a safe and socially responsible way every day.
Join our team and enjoy an adventurous career with great incentives, unlimited growth and worldwide travel opportunities. As a Crew Welfare Coordinator you will assist the Crew Manager in ensuring the designated job duties are always completed correctly and promptly according to our company standards, policies and procedures.
Key Responsibilities
- The Crew Welfare Coordinator is responsible for supporting the HR Department and Crew Office with various administrative tasks, such as in-port manning, defect/repair chits/requests, immigration procedures, onboarding, disembarkation, and more. They are proficient in using MS suites such as Excel, PowerPoint, Word, and Publisher.
- The Crew Welfare Coordinator creates and coordinates a diverse calendar of programs and activities to enhance the teammate experience, ensuring efficient setup, presentation, breakdown, and overall operation of events and teammate programs.
- The Crew Welfare Coordinator also actively identifies activities to enhance the onboard experience for all teammates, coordinating with Entertainment and Food & Beverage and welfare supporters onboard. They host teammate activities in a personable and outgoing manner, maintaining teammate communication methods, providing regular updates to teammates and departmental managers, and creating brand-appropriate posters.
- The Crew Welfare Coordinator also assists the HR Department with training, induction, and verification of attendance by teammates. They arrange enrichment and healthwise activities, monitor teammate areas, and maintain high visibility throughout the teammate areas. They also assist with the joining process, orientation processes, turnaround duties, immigration inspection, passport distribution, inspections of teammate areas, organizing and distributing sponsored items, and maintaining documentation for equipment inventory, monthly activity reports, and meetings.
- The Crew Welfare Coordinator ensures all activities operate within budget and demonstrates trustworthiness in the allocation of funds for teammate activities. They represent employee needs and support welfare initiatives, provide feedback to the HR Officer, identify team members needing support, maintain confidentiality, respond empathetically, provide exceptional internal and external guest service, and demonstrate a welcoming and approachable demeanor.
Skills, Knowledge & Expertise
- 2–5 years of experience in cruise line, hospitality, resort, or entertainment environments.
- Proficient in Microsoft Office, especially Excel (pivot tables, mail merge) and PowerPoint, with strong administrative skills in scheduling, data entry, and file management.
- Experience in crew engagement, public speaking, and event coordination.
- Familiarity with HRIS systems and collaboration tools (e.g., SharePoint, Teams); able to support digital crew welfare initiatives.
- Excellent communication skills in English, both written and spoken, with a motivated, positive, warm and approachable demeanor.
- Comfortable interacting with all levels of leadership, demonstrating professionalism and discretion.
- Team-oriented and culturally sensitive, able to build rapport with diverse onboard teams.
- Maintains confidentiality and consistently upholds company values (Respect, Protect, Connect) within an ever changing environment.
- Supports HR-led initiatives and maintains a professional demeanor.