Fleet Shore Excursions Operations Manager
Fixed Term ContractJob Overview
By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities
The Fleet Shore Excursions Operations Manager is responsible for overseeing and enhancing shore excursion operations across multiple ships. This pivotal role ensures guests enjoy exceptional, memorable experiences at every destination while coordinating between onboard teams and regional destination managers to drive operational excellence and innovate our shore excursion offerings.
Key Responsibilities
Key Responsibilities
- Oversee all aspects of shore excursion operations across assigned ships, ensuring consistency and excellence in service delivery.
- Manage tour logistics, scheduling, and coordination with regional destination teams to guarantee smooth execution of excursions.
- Collaborate closely with onboard Shore Excursion Managers, Assistant Managers, and staff to maintain high standards of performance and guest satisfaction.
- Partner with Senior Shipboard Management, and Regional Destination Managers to design and implement a diverse portfolio of excursions tailored to various guest interests.
- Drive onboard marketing and sales initiatives to maximize participation and revenue.
- Provide training, coaching, and development opportunities for shore excursion teams to enhance skills and service quality.
- Monitor operational performance, identify areas for improvement, and implement best practices across the fleet.
Position Details
- The Fleet Shore Excursions Operations Manager is a traveling corporate role that requires active service onboard, rotating among designated ships for approximately 3–4 weeks at a time before moving to the next, in close partnership with other Fleet Operations Managers to ensure consistent standards, operational excellence, and comprehensive management of shore excursion programs across multiple vessels.
Skills, Knowledge and Expertise
- 5–7 years of experience in shore excursion management or other relevant operational roles (required).
- 3–5 years of experience in tour operations, preferably with a focus on cruise tourism (preferred).
- Proven track record in managing shore excursion programs within the cruise industry.
- Strong knowledge of global travel destinations, local attractions, and emerging tourism trends.
- Exceptional problem-solving skills and the ability to make critical decisions in a fast-paced environment.
- Demonstrated ability to work under pressure while managing multiple priorities effectively.
- Proficiency in computer software, business applications, and onboard POS systems.
- Leadership and Team Development – Ability to inspire, coach, and motivate diverse teams across multiple ships.
- Communication Skills – Clear, professional, and culturally sensitive communication with guests, crew, and stakeholders.
- Collaboration – Strong interpersonal skills to work effectively with cross-functional teams and regional partners.
- Adaptability – Comfortable with frequent travel, changing environments, and dynamic operational needs.
- Customer-Centric Mindset – Commitment to delivering exceptional guest experiences and anticipating passenger needs.
- Analytical Thinking – Ability to interpret data, identify trends, and implement improvements for operational efficiency.
- Conflict Resolution – Skilled in handling guest concerns and operational challenges diplomatically and effectively.