Sales Manager
Job Overview
Our hotel
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
This role has a specific focus on selling meeting and event spaces for social events to the local market.
As a valued part of the Forte family, you will:
Manage and develop relationships with key contacts int he city across a wide sector of companies, agencies and charities.
Collaborate with sales management team to plan and generate a seasonal calendar of revenue generating events.
Attend networking opportunities across the city
Cooperate well with colleagues in own team and across departments
Tailor your approach and anticipate needs so that high quality results are achieved
Deliver discreet, understated and timely service, going that extra mile
Consistently match and surpass guest expectations to ensure guest loyalty
Be knowledgeable of the hotel and our products, and actively seek opportunities to promote them
Take ownership of own tasks and responsibilities in line with the departmental standards
Who we are looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
High personal and professional standards
Good instincts for understanding and fulfilling the needs of guests
Good communication skills with colleagues and guests
Practical knowledge and experience in customer service
Confidence and pride to resolve guest and workplace issues
Enthusiasm for learning and personal growth
Why working with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
Discounted rates across our collection of iconic hotels
Discounted food & beverage experiences
Discounted spa treatment and products
Extensive learning and development opportunities
Meals on duty, laundry of uniforms
Social activities and events
Recognition & reward programs
Annual awards
Employee Assistance Programme
Cycle to Work
Expected Package £35,000 (£28,840 gross salary plus qualified estimate of service charge)
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.