Branch Staff (multi roles Housekeeping & Front Office) - Bobopod Pancoran
Job Overview
What you will do:
Greet and assist guests with their reservations in a proper manner
Check and confirm guests' reservations through the PMS system
Verify guests' ID and ensure the registration form is filled correctly
Explain staying rules, locker facilities, and other relevant information to guests
Assist guests in handling their requests, questions, and concerns during their stay
Maintain the cleanliness and tidiness of the Bobobox branch, including pods and public areas
Conduct pod cleaning according to the established priorities and work instructions
Refill amenities, guest supplies, towels, and other necessities based on the standard setup
Ensure cleaning tools, equipment, and supplies are properly maintained and available
Complete daily cleaning checklists and report any issues, damages, or lost & found items to the Branch Leader
Conduct handover and ensure operational administration is properly communicated to the next shift
Perform other operational tasks based on the instruction of the Branch Leader
You will fit in this job if you:
Minimum D3 graduate, preferably majoring in Tourism/Hospitality
Have at least 1 year of working experience as a Front Desk Agent, Room Boy, or similar role in the hotel industry
Able to communicate actively in English, both verbally and in writing
Willing to work in the assigned area based on management's needs
Willing to work overtime and outside operational hours when required
Have a neat appearance and are well groomed
Have good communication skills and a customer-oriented attitude
Able to work efficiently while maintaining cleanliness and service standards