Training Manager, Cotonou, (Benin Republic)

What you would be expected to do

• Overseeing, planning, and delivering training to Energy Officers and Field staff to ensure proper understanding of tools and processes.
• Planning and delivering training for office-based role staff as advised
• Spearheading the training and implementation of new pilots, processes, and products to the field teams.
• Ensure the administration of the Litmos users for agents, field and staff is up to date.
• Develop impactful content to drive continuous learning for the staff and agents.
• Share information on issues encountered in the field while using the tools.
• Coordinating with the field trainers to observe and audit the implementation of customer experience processes and share feedback to the stakeholders.
• Support with ad-hoc projects related to field activities of EOs or field staff when required.
• Ensure digital content deployment consistent course uptake on the Learning Management system (Litmos).
• Monitoring and enforcing usage of training tracking app, setting targets for the field trainers and increasing trainers’ performance and content quality based on automated feedback.
• Ensuring up to date content and training material reviews for the staff and agents in the market.
• Collaborating with other departments to ensure the smooth execution of new business initiatives.
• Mentoring and managing the execution and planning of field trainers to ensure the success of transferring knowledge to the field-based staff.
• Coordinating and planning monthly training activities with an up to date Learning calendar.

You might be a strong candidate if you;

• Bachelor’s Degree
• Diploma/Certificate in Adult Learning Principles, Sales and Marketing, Customer Service Management.
• 4-years relevant work experience in a similar role is a requirement. 
• Experience in working with learning management systems. 

• Excellent interpersonal skills
• Stakeholder Management
• Strategic thinking
• Project management skills
• Clear Communication skills (Written & Verbal) French and English
• Clear thinking/problem solving ability 
• Excellent attention to details
• Excellent issue-tracking and resolution skills
• Able to handle multiple tasks at the same time without errors and mistakes.