We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
As an ambassador for L’Occitane, this role is to assist the Store Manager to effectively manage the store and team to consistently achieve the store operational and financial objectives.
Contract Type: Permanent Weekly Hours: 37.5
What Will You Do?
Day to Day
To support the Boutique Manager in all day to day operational and personnel responsibilities.
Offer & provide demonstrations (including hand massage) to all customers
Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
In conjunction with the Boutique manager, manage the VM and housekeeping responsibilities for the store in a consistent and timely fashion and in line with company guidelines.
Support the Boutique with security and general Health & Safety management & monitoring
Commercial Flair
To drive KPI’S and drive results in order to reach and exceed targets.
Understanding of different market types and customers
To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.
To embrace virtual social selling & looking for opportunity to drive the business forward digitally
People
To lead by example and to support and mentor all new store employees during their induction & probationary period.
To demonstrate and coach customer service skills through L’Occi way & MTS (online learning platform) personally and with the team
To coach & develop all team members wherever necessary and encourage self-development
Reporting
Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI’s.
Coordination of the store schedule and management of team time keeping, absence reporting and payroll.
Future Focus
Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
Seek opportunities to support Brand through project work
Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
To maintain good working relationships with Centre management/ BID teams.
Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane
Driving Results
Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
Support in-Boutique and external customer events
Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
The Perfect Candidate:
A love of retail, demonstrated by 3 year’s plus of retail management experience
Excellent customer service skills
Strong leadership qualities
Confident and effective communication and listening skills
Able to demonstrate pro-active selling ability
Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
Able to work effectively in a team
Reliable, honest and flexible
Positive and friendly attitude as well as consistent ability to operate at your best
