Vendor Invoice Management (VIM) Consultant

Key Responsibilities

• Provide day-to-day support for OpenText VIM, including troubleshooting issues, resolving errors, and ensuring system availability.  
•  Monitor and maintain VIM workflows, document types, and approval processes to ensure efficient invoice processing.  
•  Perform root cause analysis for recurring issues and implement preventive measures.  

• Configure and customize OpenText VIM components, including OCR, workflows, and business rules, to meet business requirements.  
• Support enhancements and updates to VIM configurations based on user feedback and process improvements.  
• Ensure seamless integration of OpenText VIM with SAP or other ERP systems. 

• Assist end-users with VIM-related queries, including invoice processing, approval workflows, and exception handling.  
• Provide training and documentation to users on VIM functionalities and best practices.  

• Manage and resolve support tickets related to VIM in a timely manner, adhering to SLAs.  
• Escalate complex issues to senior technical teams or OpenText support as needed.  

• Support system upgrades, patches, and enhancements for OpenText VIM.  
• Conduct testing (unit, integration, and user acceptance testing) to validate system changes and ensure functionality.  

• Maintain detailed documentation of configurations, processes, and issue resolutions.  
• Generate reports on invoice processing metrics, system performance, and issue resolution status.  

• Work closely with onshore and offshore teams, including accounts payable, IT, and business stakeholders, to align on requirements and deliverables.  
• Participate in regular status meetings and provide updates on support activities.  

Skills, Knowledge and Expertise

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.  
• Equivalent experience may be considered in lieu of a degree 

• 2+ years of experience in supporting OpenText Vendor Invoice Management (VIM) solutions.  
• Hands-on experience with VIM configuration, including OCR, workflows, and business rules.  
• Experience with SAP integration (SAP ECC or S/4HANA) and understanding of accounts payable processes.  
• Prior experience in an offshore support role is a plus.  

• Strong knowledge of OpenText VIM components (e.g., OCR, Invoice Capture Center, Business Center).  
• Familiarity with SAP FI/CO modules and integration with VIM.  
• Proficiency in troubleshooting VIM issues, including workflow errors and document processing failures.  
• Basic knowledge of ABAP debugging and VIM scripting is a plus.  
• Understanding of invoice formats (PDF, XML, EDI) and data extraction processes.  

• Excellent problem-solving and analytical skills.  
• Strong communication skills to interact with global teams and end-users.  
• Ability to work independently and manage multiple priorities in a fast-paced environment.  
• Strong attention to detail and commitment to delivering high-quality support.  

• OpenText VIM certification.  
• SAP certification in FI/CO or related modules.  

• Location: Remote (offshore), with flexibility to align with global time zones (e.g., US, Europe).  
• Shift: May require working in shifts to support 24/7 operations or overlapping hours with onshore teams.  
• Tools: Familiarity with ticketing systems (e.g., ServiceNow, Jira), remote collaboration tools (e.g., MS Teams, Zoom), and SAP systems.