IT Technical Support Specialist
Seasonal - Full TimeJob Overview
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
Step into the front lines of innovation and problem-solving! As an IT Technical Support Specialist, you’ll be the go-to expert keeping systems running and users connected. Whether you're troubleshooting hardware, resolving software issues, or guiding users through tech challenges, your quick thinking and technical know-how will keep the workplace humming. With every ticket you close and every issue you solve, you’ll be powering productivity and making a real impact. If you love technology, thrive under pressure, and enjoy helping others succeed, this is your moment to shine!
Step into the front lines of innovation and problem-solving! As an IT Technical Support Specialist, you’ll be the go-to expert keeping systems running and users connected. Whether you're troubleshooting hardware, resolving software issues, or guiding users through tech challenges, your quick thinking and technical know-how will keep the workplace humming. With every ticket you close and every issue you solve, you’ll be powering productivity and making a real impact. If you love technology, thrive under pressure, and enjoy helping others succeed, this is your moment to shine!
RESPONSIBILITIES
- This position evaluates and resolves user hardware and software problems.
- Installs PCs, printers, software, and terminals.
- Position also assists with file server back-ups and installs data/voice cabling and connections.
- Coordinates vendor-provided repairs and maintenance.
- Maintains inventory of computer hardware and assists with departmental projects as required by departmental supervision.
REQUIREMENTS
- This job normally requires an Associate’s degree or equivalent experience in the computer field.
- Proficiency in the use of computer business applications, with broad-based knowledge of computer hardware, operating systems, and applications software.
- This job normally requires demonstrated experience in networked environments.
- Must pass a pre-employment background check.
- Minimum age of 18 years is required to reside in company housing, where available.
- Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
KNOWLEDGE, SKILLS, & ABILITIES
- Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
- Ability to work in a fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
- Ability to stand/walk/work on feet for minimum of 8 hours per day.