Senior Service Engineer- Solar Inverters

What you will be expected to do:

• Ensure standard and timely installation of solar inverters and Solar products in compliance with company and national standards.
• Perform regular system and process audits to identify improvement opportunities.
• Ensure standard and timely annual maintenance services for all eligible customers.
• Monthly installation audits and installer reviews.
• Oversee the diagnosis and resolution of complex technical inverter issues.
• Ensure compliance with safety standards and regulatory requirements during all service activities.
• Provide expert guidance to service teams and customers on the installation, maintenance, and troubleshooting of solar inverters.
• Work with relevant stakeholders to address recurring technical issues and provide feedback for improvements.

• Ensure excellent after-sales services for Sun King customers.
• Manage and resolve escalated customer complaints.
• Ensure all customer inquiries are replied to and resolved effectively.
• Provide expert customer assistance, addressing inquiries and resolving issues related to inverter systems internally, virtually, and on-site.
• Ensure timely closure of all warranty claims and replacement requests.
• Ensure timely diagnostics and repairs on all customer returns while maintaining a report on all practical issues and actions. 
• Ensure seamless warranty claims and replacement processes.

• Maintain accurate date records on all practical issues and actions. 
• Perform data evaluation to identify trends, improve processes, and enhance customer experiences.
• Provide periodic reports to management on the inverter activities.
• Maintain detailed service records and generate technical reports

• Develop and implement service protocols, including preventive maintenance strategies.
• Develop, implement, and maintain (SOPs) for inverter processes.
• Work with relevant stakeholders to address recurring constraints and drive continuous improvement initiatives.
• Stay updated on emerging technologies and industry advancements to enhance service delivery.

• Management of the Sun King Installer Academy
• Work with cross-functional teams to promote product education.
• Provide mentorship and training to junior service engineers and technical staff.
• Build training materials on installation, troubleshooting, maintenance, and repairs
• Conduct advanced technical training for inverter installers, partners, and internal teams
• Any other business as assigned by your supervisor.

You might be a strong candidate if you:

• Hold a bachelor’s degree in Electrical Engineering, Renewable Energy, or a related field, with at least 5 years of experience in after-sales services in the solar inverter industry.
• Have strong evaluation and problem-solving skills, with proficiency in data evaluation and technical reporting.
• Demonstrate proven track record as a Senior Service Engineer or similar role, with strong expertise in solar inverter and PV systems, electrical wiring standards, and power electronics.
• Have hands- on experience in installation, troubleshooting, maintenance, and use of diagnostic tools, software, and remote monitoring platforms.
• Possess excellent customer service orientation, communication, and people relations skills, with the ability to train, present, and engage stakeholders effectively.
• Demonstrate management abilities, including experience conducting audits, overseeing processes, and working both alone and as a team.
• Are well-organized, detail-oriented, and flexible, with willingness to travel for on-site service operations and customer assistance.